Feedback & Complaints

Your voice matters — Ý kiến của bạn rất quan trọng

At AVACS we welcome all feedback — compliments, suggestions and complaints — from residents, families, representatives, staff and visitors. Your feedback helps us improve the care and services we provide.

Providing feedback or making a complaint will never affect the care you or your loved one receives. You may submit feedback anonymously if you prefer.

How we handle your feedback

• Your submission goes directly to our management team;
• Complaints are acknowledged and investigated, and where you have provided contact details we will keep you informed of the outcome;
• You are always welcome to raise concerns in person with our Facility Manager or any staff member, by phone on (02) 8234 8853, or by email to info@avacs.com.au.

Submit your feedback — Gửi phản hồi của bạn

External support and escalation

If you are not satisfied with how we handle your complaint, or you prefer to speak to someone outside AVACS, you can contact the Aged Care Quality and Safety Commission — a free and confidential service:

• Phone: 1800 951 822 (free call)
• Website: agedcarequality.gov.au

Free, independent and confidential advocacy is also available through the Older Persons Advocacy Network (OPAN) on 1800 700 600 or at opan.org.au, including support in Vietnamese via interpreters (call 131 450 and ask for OPAN).